Refund policy

30-Day Returns

We want you to feel confident when shopping with MedAsia.Store. Eligible products may be returned within 30 days of delivery, subject to the conditions below.

All approved returns must be sent to our designated return warehouse. Customers are responsible for arranging and paying all return shipping costs.

How to Request a Return

Please email info@medasia.store within 30 days of delivery and include:

• Your name
• Your order number
• The product you would like to return
• The reason for the return
• Photos or a short video if the product arrived damaged, defective, incomplete or incorrect

Our support team normally responds within 24–48 business hours with return instructions and the authorized U.S. warehouse address.

Please do not send a product back before receiving return authorization. Returns sent without authorization or to an incorrect address may not be accepted.

Return Shipping

All returns must be shipped to the U.S. warehouse address provided by our support team.

Customers are responsible for:

• Return shipping charges
• Selecting an appropriate shipping carrier
• Ensuring that the return is safely packaged
• Keeping the shipping receipt and tracking information

MedAsia.Store does not provide prepaid return labels and does not reimburse return shipping costs.

We strongly recommend using a trackable shipping service. MedAsia.Store cannot issue a refund for a return that is lost in transit or not received at the authorized warehouse.

Return Eligibility

For a return to be eligible, the product must generally be:

• Returned within 30 days of delivery
• Unused and unmarked
• In its original packaging
• Complete with all accessories, manuals and included items
• Accompanied by valid proof of purchase

Opened or used consumable products—including test strips, lancets and capillary transfer tubes—cannot be returned for hygiene and safety reasons unless they arrived damaged, defective or incorrect.

Damaged, Defective, Incomplete or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, defective, incomplete or incorrect.

Include your order number and clear photos or a short video showing the issue. Our support team will review the information and provide return instructions when necessary.

The product must still be returned to our designated U.S. warehouse before a refund or replacement can be approved. Customers are responsible for return shipping costs.

After the returned product has been received and inspected, we will notify you of the available resolution, which may include troubleshooting assistance, a replacement or a refund.

Change-of-Mind Returns

Eligible change-of-mind returns are accepted within 30 days of delivery.

The customer is responsible for all return shipping costs. Original shipping charges paid at checkout, if any, are non-refundable.

Orders that qualified for free shipping will not be charged an additional outbound shipping deduction.

Non-Returnable Items

We may be unable to accept a return when:

• The return request is made more than 30 days after delivery.
• The product has been used, damaged, altered or marked.
• Original packaging, accessories, manuals or components are missing.
• Test strips, lancets, capillary tubes or other consumables have been opened or used.
• The product was damaged through misuse, improper storage or failure to follow the instructions.
• The return was sent without authorization.
• The return was sent to an incorrect address.
• The returned package cannot be located or was not received.

Any additional product-specific exclusions will be stated on the applicable product page.

Refunds

After your return is received at our U.S. warehouse, it will be inspected.

We will notify you by email whether the refund has been approved. Approved refunds will be issued to the original payment method.

Refund processing normally begins within 1–3 business days after approval. Your bank, card issuer or payment provider may require additional time to post the refund to your account.

Approved refunds include the amount paid for eligible returned products and applicable sales tax. The following amounts are not refundable:

• Return shipping costs
• Original shipping charges paid at checkout
• Costs related to packages sent to an incorrect address

Exchanges and Replacements

If a replacement is approved, it will normally be arranged after the returned product has been received and inspected at our U.S. warehouse.

Customers are responsible for shipping the original product back to the warehouse. Any additional shipping terms for the replacement will be confirmed by our support team.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will try to accommodate your request, but cancellation cannot be guaranteed after processing or fulfillment has begun.

If the order has already shipped, it must follow the standard return process described in this policy.

Warranty Support

Devices may be covered by the warranty period stated on the applicable product page.

Warranty support may include troubleshooting, repair or replacement, depending on the nature of the confirmed manufacturing issue.

Customers are responsible for shipping warranty returns to our designated U.S. warehouse unless otherwise agreed in writing.

The warranty does not cover:

• Accidental damage
• Misuse or improper handling
• Improper storage
• Unauthorized repair or modification
• Damage caused by failure to follow the product instructions
• Normal wear and tear
• Opened or used consumables

For return authorization or assistance, contact:

Email: info@medasia.store
WhatsApp: +1 332-733-9260
Website chat: Available during published support hours