Refund policy
MedAsia.Store Refund & Return Policy
30-Day Money-Back Guarantee
We want you to feel confident when shopping with MedAsia.
If you're not happy with your purchase, you can return it within 30 days of delivery for a refund — simple and stress-free.
No hassle. No complicated rules.
How to Start a Return
Just email us at info@medasia.store with:
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Your name
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Order number
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Reason for return (optional — helps us improve!)
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Photos/video if the item arrived damaged or faulty
We’ll reply within 24–48 hours with return instructions.
Return Requirements
To qualify for a refund:
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Return must be requested within 30 days of delivery
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Item must be in original condition
(unused / unmarked / in original packaging) -
Include all accessories, manuals, or extras that came with the item
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Consumable items (like test strips) cannot be returned once opened, for safety and hygiene reasons — unless they arrive damaged or defective.
Who Covers Return Shipping?
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If the product is damaged, faulty, or incorrect
✅ We cover return shipping OR replace the item free -
If you simply change your mind / no longer need it
↪️ Customer covers return shipping costs - For orders qualifying for free shipping, the original shipping fee of 15 USD will not be refunded.
- You will be responsible for returning the goods to our warehouse in Fieldsboro and covering the shipping costs.
Refund Processing Time
Once your return is received and inspected, your refund will be issued within:
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1–3 business days to your original payment method
Refund time may vary based on your bank or card provider.
International Returns
We ship worldwide — and support returns worldwide.
For returns outside your local shipping zone:
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Customer is responsible for return shipping & customs fees (if any)
Non-Refundable Situations
Returns may be refused if:
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Product is damaged due to misuse or accident
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Consumables (test strips, lancets, etc.) are opened/used
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Product missing parts or accessories
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30-day return window has expired
Warranty Support
If your device has a manufacturing issue after 30 days, we will still help you under warranty. Contact us anytime — we stand behind our products.
💬 Need Help?
Our support team is here for you.
📩 Email: info@medasia.store
💬 Website chat: available during business hours
We are committed to providing safe, reliable health monitoring solutions — and excellent customer care. WhatsApp: 001 332 733 9260